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Privacy Policy

Elevate Entertainment (elevateents.com)
Last updated: 2 February 2026


This Privacy Policy explains how Elevate Entertainment (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website, contact us, or make an enquiry/booking.


This policy is written to align with the UK’s data protection framework, including the UK GDPR and the Data Protection Act 2018. (GOV.UK)


1) Who we are (the “data controller”)


Elevate Entertainment is the data controller for the personal data described in this policy.
Contact details (replace with your real details):

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2) What data we collect


Depending on how you interact with us, we may collect:

  • Contact details: name, email address, phone number

  • Enquiry/booking details: event date, venue/location, budget, preferences, performer requirements, and anything you include in your message

  • Communication history: emails/messages/call notes relating to your enquiry or booking

  • Website usage data: IP address, device/browser info, pages visited, and cookie data (see Cookies section)

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We do not intentionally collect “special category” data (e.g., health information). Please avoid sharing sensitive personal information in your message unless it’s essential.


3) How we use your information


We use personal data to:

  • respond to enquiries and provide quotes

  • arrange and manage bookings (including performer/venue coordination)

  • communicate with you about your event

  • improve our website and understand how visitors use it

  • keep appropriate business records (e.g., accounting)

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4) Our lawful bases for processing


Under UK GDPR, we rely on these lawful bases (as relevant):

  • Legitimate interests (e.g., responding to enquiries, running our business)

  • Contract (e.g., taking steps before a booking, and delivering a booking)

  • Legal obligation (e.g., record-keeping for tax/accounting)

  • Consent (e.g., optional marketing, non-essential cookies)

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The ICO explains what your privacy information should include and the importance of being clear about lawful bases. (Information Commissioner's Office)


5) Who we share your data with


We only share personal data where necessary, such as with:

  • Performers/suppliers (to fulfil your booking: date, location, requirements, contact details where needed)

  • IT and website providers (hosting, security, email systems)

  • Analytics providers (if enabled) to help us understand website performance

  • Professional advisers (accountants/legal) where required

  • Authorities if we must comply with a legal obligation

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We do not sell your personal data.


6) International transfers


Some service providers (e.g., email/analytics/hosting tools) may process data outside the UK. Where this happens, we take steps designed to ensure appropriate safeguards are in place (for example, contractual protections).


7) How long we keep your data


We keep personal data only for as long as needed:

  • Enquiries: typically up to 12 months after last contact

  • Bookings: typically up to 6 years after the event (for accounting/tax and handling disputes)

  • Website analytics: per the settings of our analytics/cookie tools

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We may keep data longer if required to meet legal obligations or resolve disputes.


8) Your data protection rights


You have rights under UK GDPR, including the right to:

  • access your data

  • correct inaccurate data

  • request deletion (in some cases)

  • restrict or object to processing (in some cases)

  • data portability (in some cases)

  • withdraw consent (where processing is based on consent)

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The ICO provides guidance on what individuals should be told and their rights. (Information Commissioner's Office)


How to exercise your rights: Email us using the contact details above. We may need to confirm your identity.


Complaints: You can complain to the UK regulator, the Information Commissioner's Office (ICO). (Information Commissioner's Office)


9) Cookies and similar technologies


We use cookies and similar technologies to make our website work and (where enabled) to understand usage and improve performance.

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  • Strictly necessary cookies are used to operate the site (these don’t usually require consent).

  • Non-essential cookies (e.g., analytics/marketing) will only be used if you consent via our cookie banner/settings.

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The ICO explains how cookie rules work under PECR and when consent is needed. (Information Commissioner's Office)


10) Security
We use appropriate technical and organisational measures designed to protect personal data. No method of transmission or storage is 100% secure, but we work to maintain sensible safeguards.


11) Children
Our services and website are not intended for children, and we do not knowingly collect personal data from children.


12) Changes to this policy


We may update this Privacy Policy from time to time. The “Last updated” date at the top will change accordingly.

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